Shipping & Returns

No returns/exchanges

 

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at shopalexahajjar@gmail.com with details of the product and the defect. 

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Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

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Shipment processing time

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All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.